Shipping, returns, refunds & payments

Payment

GAIA GURU LIMITED receives payment with Paytriot. Payment will be charged to your account before the item is shipped.
All amounts are in GBP and include VAT.
GAIA GURU LIMITED uses Paytriot, who encrypts all your card information with SSL (Secure Socket Layer) protocol.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gaiaguru.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gaiaguru.co.uk and send your item to: Gaia Guru Limited, 12 Old North Road, Water Newton, Peterborough, PE8 6LU, United Kingdom.

Shipping

Typically products will be shipped within 1-2 working days of the order. Delivery date will be 2-5 days from shipping.

Sending products back to us

To return your product, you should mail your product to: Gaia Guru Limited, 12 Old North Road, Water Newton, Peterborough, PE8 6LU, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Free shipping on orders over £50